Kiltipper Woods Care Centre

Promoting Excellence in Health Care

Kiltipper Road, Dublin 24
Tel: 01 4625277, Fax: 01 4626652
Mary Woods McDermott RGN
Director of Nursing:
E-mail: info@kiltipperwoods.ie

Providing Excellence in Person Centred Care

Rehabilitation and Convalescence Care

Day Care, Respite Care, Long Term Care

Providing Care For:

Kiltipper Woods Care Centre is approved by VHI, Bupa, Quinn Direct, Hibernian Aviva and other Insurance & Welfare schemes for Convalescence & Rehabilitation. Kiltipper Road, Dublin 24
Tel: 01 4625277 Fax: 01 4626652 Email: info@kiltipperwoods.ie.
Kiltipper Woods Care Centre is purpose built and was established in 2004. The centre provides 24-hour nursing care and is designed to ensure the comfort and safety of our residents in a home-like environment. Our well appointed amenities and a host of recreational activities provide for a warm and friendly atmosphere. The services and expertise of our highly skilled and friendly staff enhance quality of life for all in our care.

Kiltipper Woods is situated close to the M50 and Tallaght Village and is serviced by the Luas Red Line in Tallaght and the 54A bus route. It is situated close to shops, churches, public houses, restaurants, theatres, sports clubs and many other amenities. The Centre has views of the Dublin Mountains and Dodder Valley.

Our Staff

Mary Woods, RGN, Provider and person in charge together with Mairead Keenan, RGN, Assistant Director of Nursing leads the multidisciplinary team. Mary Woods and Mairead Keenan both have a wealth of experience across the many disciplines of nursing. The Staff in Kiltipper Woods consist of a team of 150 professionals who are passionate about providing quality health care to our residents and patients. All perform key roles in the care of each resident/ patient and contribute to person centred care that enhances the lives and wellbeing of all. Our staff members are actively engaged in ongoing education which helps us to stay informed about advances in geriatric nursing and medicine so as our residents' needs evolve so does our ability to meet them. Staff are introduced to policies and procedures from the start of employment, and are supported and encouraged to undertake further education and training. As part of our new development we have included staff training facilities to support and encourage staff in further education and in house training to ensure our services are at the forefront of best practice in care.

Management Team

Mary Woods Registered Provider and Person in Charge mary@kiltipperwoods.ie
Dermot McDermott Registered Provider dermot@kiltipperwoods.ie
Mairead Keenan Director of Nursing mairead@kiltipperwoods.ie
Ciara O'Connor Clinical Nurse Manager 2 ciara@kiltipperwoods.ie
Deirdre Breslin Clinical Nurse Facilitator cpc@kiltipperwoods.ie
Sheeja Kavalakatt Clinical Nurse Facilitator cpc@kiltipperwoods.ie
Dr Andrew Coady Medical Practitioner info@kiltipperwoods.ie
Nicola Clegg Head of Rehab Department nicola@kiltipperwoods.ie
Geraldine Newell Resident and Patient Relations/HR geraldine@kiltipperwoods.ie
Jennifer Fleming Administrator jennifer@kiltipperwoods.ie
Brian Newell Facilities Manager brian@kiltipperwoods.ie

The Multidisciplinary Team

- Nurses Managers - Occupational Therapists - Office / Administration Staff
- Staff Nurses - Activity Co ordinators - Reception Staff
- Doctors - Activity Assistants - Chefs
- Health Care Assistants - Therapists - Catering Assistants
- Physiotherapists - Dieticans - Household Staff
- Allied Health Professionals - Hospital linked Social Workers - Volunteers

Medical Services

The Resident Doctors for the Centre are Dr. Andrew Coady & Dr Desmond Coady. They are available daily for patient/resident/consultation. The Doctor also completes a full ward round every Thursday. It is important that the resident representative meet with the doctor during the early stage of care. Dr Coady is always happy to discuss any concerns the resident representative may have. Families or resident representatives who wishes to meet with the Doctor can make an appointment with the Nurses Manager on the unit where their loved one is cared for. Consent is obtained from the resident before information relating to their care is disclosed to any third party. Psychiatrist, Geriatrician Support & Consultation Services are also available as required. Residents also have a choice of his/her own GP.

Overview of Facilities

The centre is comprised of a day care centre, rehabilitation centre & residential accommodation primarily in single en-suite rooms with a number of double en-suite rooms. There are also two Four Bedroom units for high dependency nursing.
All bedrooms whether single or shared, have ensuite bathrooms, are spacious, tastefully decorated and fully furnished. Each room comes with television, radio, phone & nurse call system.
In addition to ensuite facilities, 6 special assisted bathrooms featuring up to date bathing and Jacuzzi facilities are provided. Other accommodation includes TV Lounges and reading & music rooms.

"Some of the Bedrooms have a door opening out on to the landscape courtyard"

Treatment & Specialist Services Available

Rehabilitation Nutrition Management Palliative/End of Life Care Chiropodist Service Private or HSE Funded
Physiotherapy Self Image Therapy Pastoral Care Reflexology
Occupational Therapy Hydrotherapy Baths Health Promotion Optician Private or HSE
Enteral Feeding Beauty Spa Wound Care Management Dental Services Private or HSE
Pain Management Hairdressing I V Therapy Audiology Private or HSE

Visiting Arrangements

Residents look forward to visits from family and friends. We actively encourage and welcome visitors. Visiting times are from 11.30am to 21.00hrs. (Alternative visiting arrangements must be made with the Nurse Manager.) In order to provide for the safety and security for all residents we ask that all visitors sign in and out on entering and leaving the centre, wait in the designated visitors' area to enable staff to announce their arrival and observe any precautionary infection control measures or notices as appropriate. Kiltipper Woods reserves the right to impose restrictions on visiting arrangements where the visit or time of visit is deemed to pose a risk or where the resident requests such restrictions. Please note that some residents like to enjoy their meal times in private, and therefore we would advise that visitors do not visit during meal times unless with the prior consultation with the Nurse Manager or the Nurse on Duty. To avoid spread of infection, visitors are asked not to visit if they are suffering from colds, flu or any other infection. Children are welcome but must be under the strict supervision of a responsible adult. Parents of very young children should check with the Nurse Manager before bringing them to visit. 

Cafe Woods now open to the public. Open daily from 10am to 6pm. Serving fresh coffee, scones, and salads. Lunch Sandwiches and snacks are available all day

Meals

Kiltipper Woods recognises the importance of diet to aid recovery, especially for those who are frail. Extensive menu choices are available daily. Meal service includes three main meals daily, served in attractive dining rooms. Refreshments and snacks are offered throughout the day to all Residents. We are also happy to serve meals at a time that suits the individual resident. Daily Menus are displayed close to the notice board in each area. We endeavour to provide a varied menu of interest to all residents. We welcome menu suggestions from our residents. Our chefs are also happy to discuss any special dietary requirements you may have.

Activity Programmes

Occupational therapist and Recreational therapists are on our staff to organise meaningful, stimulating, recreational and fun activities appropriate to the resident's interests and capabilities. Recreational activities provide for a warm and friendly atmosphere. A wide variety of social activities, services and crafts are available to our residents so one can choose a lifestyle that is right for you. Activities, Therapies & Entertainment are available from 9am - 5pm Monday to Friday. On Saturday & Sunday afternoons, a range of activities are also available. Full details of activities are displayed on the Notice Board daily. We encourage participation in some or as many as you wish. Your decision to participate will be respected. Weather permitting activities may take place in the outdoor courtyard.

Activities Provided

Music & Reminiscence Therapy Board/Floor Games Daily Exercise Classes Sonas Therapy
Computer Learning: Free Access to Internet & Skype Library Services Arts & Crafts Music - Afternoons & Evenings
Gardening/ Pot Planting Summer BBQ Pet Therapy, Pot Planting Baking Afternoons
"This Is Your Life" Presentations Social Outings & Birthday Parties Quizzes & Crosswords Newspaper Reading

Leisure available in Local Area

Day Centres / Active Retirement Club Local GAA Club Cinema / Hairdressers Pubs & Restaurants
Direct Luas line to City Centre Shopping Centre River Walks & Parks Local Church Service
Shamrock Rovers Football Club Local Hairdressing Local Civic Theatre Pitch & Putt

Care Plans

A Care Plan is carefully tailored for each resident's individual needs to provide comfort, dignity and peace of mind. The Care Plan is established within 48 Hours of admission with valuable input from the resident/patient, their family and or representative. It is important that we understand and continue the routines of home and learn more about our resident's life history, likes and dislikes. We aim to provide for our resident a complete range of services that reflect the individual's changing needs and circumstances. We also welcome any suggestions you may have for changes or additions to the Care Plan, our services or facilities. Your feedback is very important to us in order to achieve the highest quality of care for you or your relative. Care Plans are updated and reviewed every 3 months or more frequently if necessary.

Rehabilitation/Convalescent Care

Rehabilitation is provided for all hospitals. In circumstances following surgery or illness, when the person is ready for discharge from hospital but not ready to return home, they can benefi t from further nursing care , physiotherapy and occupational therapy in the supportive setting of Kiltipper Woods. Our Multidisciplinary Team approach incorporates a comprehensive rehabilitation program to assist in restoring the individual to the fullest capacity, physically, mentally and socially. Our team is focused on implementing a person centred program that will help the person recover strength, endurance functioning and improve the general well-being of the person before returning home. The aim of the programme is to ensure we achieve the best possible result for the patient in the shortest time frame.

Convalescent/Rehabilitation care provides the care you need, when you need it, including:

We can meet the nursing, physiotherapy & rehab needs of a wide range of conditions, including:

Pulmonary Pulmonary Rehabilitation, Chest Physiotherapy, C.O.P.D.
Strokes Maintenance Stroke Rehabilitation
Orthopaedics Post Surgery: Hip Fracture, Hip Replacement, Knee Replacement
Cardiac Post MI, Post Cardiac Surgery, Cardiac Rehab
General Rehab General Medical Conditions
Fall Prevention Rehabilitation Post Fall
Musculoskeletal Injuries Back/Neck disorders, Muscle/Joint pain (including arthritic conditions) Sports Injury Rehabilitation Post Injury or Surgery
Sports Injury Rehabilitation Post Injury or Surgery

We offer a variety of physiotherapy interventions:

Electrotherapy Hydrotherapy
Manual Therapy
Mobilisations,
Manipulations		 Dry Needling
Individual Exercise Prescriptions Ergonomic Training
Falls Prevention Programme
Education/
Balance exercise classes		 Rehabilitative Pilates

The most complete approach to Rehabilitation Hydrotherapy is beneficial in treating many conditions, including:

Rehabilitation Facilities

Our Rehabilitation unit consists of a new large physiotherapy department and hydrotherapy pool. All hydrotherapy and exercise programmes are conducted by highly skilled chartered physiotherapists

Hydrotherapy

Hydrotherapy entails whole body exercises that take place in the warm water pool.The warm temperature of the water allows your muscles to relax and eases the pain and stiffness, making it easier to exercise.
Hydrotherapy can relieve painful joints, increase the range of movement in your joints and improve your muscle strength. At Kiltipper Woods Care Centre our hydrotherapy pool contains an underwater treadmill, resistance jets and massage wand.
The Power Resistance jets provide resistance for a range of motion exercises, improving the patient’s cardiovascular stamina. The Wand offers patients the ability to massage and loosen muscles. The pool is easily accessible to suit all patients and can be accessed by patients in wheelchairs. All our hydrotherapy sessions are conducted by chartered physiotherapists who are highly trained and experienced in hydrotherapy.
Hydrotherapy sessions can take place in a group setting or on a one to one basis.

Day Care

A progressive ethos in Day Care is provided where clients can attend on a daily basis; receive continued care in terms of Nursing Care, Personal Hygiene and Physiotherapy. Fall prevention and safety in the home advice is offered. Wound Care Management, Health Promotion, General Health Advice and Nutritional Management is also offered. Day trips, shopping trips, exercise/ activities, arts and crafts and a wide range of activities and therapies are provided as part of a holistic programme.

Respite Care

To assist in the network of support for both patients and their families, the centre offers respite care on a weekly, bi-weekly or weekend basis, relieving pressure and stress on families and carers. It is a secure and comfortable environment where patients can receive appropriate care at their level of need all services provided by the centre will be offered to respite patients.

Long Term Care

Long Term Care for the older person is provided, where despite care interventions from hospital, community and family care needs can no longer be provided for at home for social, nursing or medical reasons. We understand that making the decision to move into residential care is often one of the most important decisions that families may have to make. We endeavour to do everything we can to support you in making this decision. We are happy to meet with you and take the time to discuss and listen to your concerns and needs. We will provide you with the relevant information to help you make the right decision. In order to ensure you receive our uninterrupted attention, it is best to schedule and appointment. We place a major emphasis on rehabilitative nursing. All residents' needs are assessed and a comprehensive treatment program including physiotherapy and an activity program is developed with the resident according to their wishes and needs. The treatment programme helps to assist residents in regaining and maintaining confi dence in the skills necessary to reach the highest independent functioning level possible and also assists in maintaining the general well being of the person.
High Dependency Nursing Care is provided meeting in particular the needs of people with signifi cant medical and physical conditions. Our aim is to maintain as high a level of function, independence and dignity for as long as possible. Our highly skilled nursing team provide specialised care that meets the physical, emotional and spiritual needs of highly dependent residents.

Dementia Care

Residents with Dementia and related conditions are cared for in a safe and protected environment. Residents have access to a beautiful secure landscaped courtyard with paved walkway. Staff are specially trained in the care of those with memory impairment and behaviour associated with this condition. Residents can engage in activities to meet their needs, interest and attention span. Activities are physically, creatively, musically, spiritually and socially stimulating. These success orientated activities focus on what the resident can still do, rather than what they can't, so that he or she can live with respect and dignity. We work to fi nd easier ways for the resident to stay involved in daily life by unlocking their remaining cognitive and functional abilities and promoting their use. Understanding that Dementia affects the entire family, we include family members in the care giving team.

Younger Person with a Disability

A Resident Committee Nursing and Rehabilitation Care for the Younger Person with a disability is provided at a level appropriate to each individual's needs. Care Plans are carefully tailored to meet their many special needs. We recognise that the needs of the younger person with a disability or those with an acquired brain injury are signifi cantly different from those of the older person. Our services are dedicated to providing the required support for people to maintain their maximum independence through further rehabilitation. High dependency care is also provided for those with signifi cant disability. We also provide a specialist programme of activity appropriate to the younger person, with choice & opportunity to engage in new or already established interests and hobbies

Palliative Care

Our highly skilled nursing team provide specialised care that meets the physical, emotional and spiritual needs of patients and loved ones facing the challenges of an advanced illness. The quality of life for those we serve is enhanced by encouraging personal choices, supporting meaningful experiences and preserving dignity. We are committed to providing comfort for the mind, body and spirit. Our specially trained staff help manage pain and symptoms, thereby enabling patients to live their lives as fully as possible. We incorporate different methods of pain management, including the use of medications, and non-medication procedures such as massages, physiotherapy, music and aromatherapy and hydrotherapy. We respect the patient's autonomy and choice (eg. over place of care/treatment options). Our emphasis is on open & sensitive communication.

Pastoral Care

Our Pastoral Care Service provides spiritual, emotional and pastoral support to the resident or patient, their families and friends. They give support to those who are sometimes faced with life limitations and challenges. They are volunteers, and work as part of our team making themselves available at any time. Should the resident or patient prefer their minister or religious leader to attend, we can arrange this. An oratory is provided for Mass, Prayer Services and Confessions. Clergy from all denominations visit the centre weekly or on request. Weekly mass and communion service is made available to residents 3 times a week. A radio link to the local church for morning mass is provided.

A Resident Committee

There is an active independent resident committee established in Kiltipper Woods. Residents are very welcome to attend the regular monthly meetings and are encouraged to voice their opinion, offer suggestions, and share in the decisions making process. We are interested in your feedback to ensure that our service is continually reviewed and refined in line with best practice and resident choice. There are a number of ways in which you can share your views and participate in the consultation process. We encourage the involvement of the resident's representative, particularly those who through their illness or condition may be unable to attend the meetings. The meetings help us to ensure that the needs and expectations of all our residents are being met. We are committed to ensuring the happiness and comforts of all Residents and Patients, this is best achieved through your participation in your own care or your relatives care, and therefore your feedback is very valuable to us to ensure we continually review and refi ne our service to ensure we continue to provide the highest quality of care for you.

Complaints Procedure

Kiltipper Woods has a structured process for receiving and acting upon comments, compliments and complaints. This process is open, honest and strictly confi dential. All residents are made aware of our complaints procedure. All written complaints are treated seriously & will be acknowledged within 5 days. Should you, the resident, patient, relative or care representative have any concerns about any aspect of our service, care or treatment provided during your stay with us, we would like to be informed so that we can discuss and resolve any issues that may arise. In the first instance, issues of concern to the resident, his/her family and/or representative should be addressed immediately at unit level. Our nurse managers are available daily to discuss any concerns you may have. We have a nominated person within the centre who shall deal with all complaints and ensure that prompt feedback to the complainant's satisfaction is received. All complaints are recorded and investigated. If you would like to meet with a member of the management team, ask at reception or telephone 01 462 5277, or e-mail info@kiltipperwoods.ie. Kiltipper Woods also has an independent person available to ensure that all complaints are appropriately responded to. The complainant also has the option of access to an independent appeals process through the Ombudsman, 18 Lower Leeson St., Dublin 2. Tel: 01 639 5600, Lo-call 1890 22 30 30, Fax: 01 639 5674 or e-mail ombudsman@ombudsman.gov.ie.
Our Procedure for the management of complaints is displayed in the front entrance and in each unit.

Complaints may also be referred to:

Office of the Chief Inspector, Health Information & Quality Authority, Social Services Inspectorate, 1301 City Gate, Mahon, Cork Call the advice line: 021 240 9660 Email: inspections@hiqa.ie.

Alternatively Contact:

Health Service Executive, Nursing Home Section, Oak House, Lime Tree Avenue, Millennium Park, Naas, Co Kildare. Tel: 1890737343.

Residential Care Inspections

Residential care centres will be registered with the Health Information and Quality Authority and be inspected regularly to ensure that standards of care are being maintained. Inspections may be announced or unannounced and may occur during the day, in the evening, at night or at weekends. Registration will be renewed every three years. The registration and inspection process is independent and reports will be published after each inspection.

A copy of the most recent inspection report is attached to this guide.

A copy of each report can also be obtained online at: http://www.hiqa.ie/functions_ssi_inspect_rep.asp
To get further information from HIQA:
Call the advice line: 021 240 9660
Email: inspections@hiqa.ie
Postal Address:
The Office of the Chief Inspector,
Health Information and Quality Authority,
Social Services Inspectorate, 1301 City Gate,
Mahon, Cork.

Local Health Care Centre:
The Health Care Centre Located in this region is,
Crumlin Health Care Centre, Tel: 4154700.

Mission Statement

Our mission is to provide a special place where people can live, laugh, socialise and to provide an environment that enables all those in our care to experience a quality of life which is characterised by dignity, independence and compassion.
We respect the dignity and unique worth of each resident/patient, fostering a holistic approach in all aspects of care. We are committed to promoting the independence of our residents/ patients - personally, medically, psychologically, socially and spiritually. We advocate for enhancing the quality of their lives to the fullest extent possible. We maintain and promote quality of life by ensuring that opportunities are available, accessible and developed. Every individual resident/patient is assisted and motivated for growth in all dimensions for life. We encourage the involvement of the residents, families and representatives in the decision making processes concerning their individual person centred care plan. We believe in the right and responsibility of individuals to determine their own destinies. We encourage all those in our care and their families to express choices consistent with their life-long values.
As a team, we work toward developing a relationship of trust and respect between our residents/patients, their families, friends, our employees and the communities we serve. We aim to foster a positive alliance with community thereby promoting co-operation, accessibility and accountability to the community. We strive for excellence in all our endeavours, not only to meet the standards and regulations as set out by the authorities, but to exceed all required standards and in so doing establish our own quality benchmark.
We manage human and financial resources responsibly, and provide cost-effective care and services to meet the individual needs of all in our care. We establish criteria to evaluate and Audit the effi ciency and effectiveness of the quality of care and our services.
We recognise the expertise, spirit, value and contribution of each member of Staff and encourage each member to have a voice in the operation of our organisation. We continually strive to advance and broaden the knowledge and skills of each employee by encouraging them to participate in educational and professional activities.
We pledge to conduct our service within all laws, regulations and standards of excellence applicable to all people in our care. The Happiness of our residents, our patients and staff is a measure of everything we do. It is important that all those involved with our Care Centre develop a fuller understanding of the word... Care.

Transport Services

Kiltipper Woods Transport Services is available for Hospital Appointments or other events that the resident/patient may wish to attend.

Parking

Car Parking is available free of charge.

How to Find Us

Take the Tallaght or Firhouse Exit off the M50 coming from North or South. Kiltipper Woods is also serviced by the following Public Transport:

How to Contact Us

Admissions or Enquiries:
Kiltipper Woods Care Centre,
Kiltipper Road,
Tallaght, Dublin 24.
Tel: 01 4625277
Fax: 01 4626652
Email: info@kiltipperwoods.ie


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Kiltipper Woods Care Centre
Kiltipper Road
Dublin 24
Tel: 01 4625277
Fax: 01 4626652
Director of Nursing: Mary Woods McDermott RGN
E-mail: info@kiltipperwoods.ie

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